Refunds & Cancellations

This policy explains how cancellations, withdrawals, and refunds are handled for programmes offered by Wells Media & Technology Academy Ltd trading as Wells Tech Academy.

It applies alongside our Enrolment Terms & Conditions. Where you are a consumer entering into a distance contract online, your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 also apply.

Submitting an application is free and does not create a binding enrolment contract.

You may withdraw your application at any time before accepting an offer of enrolment by contacting admissions.

If you enrol on a programme as a consumer through distance means (for example, online enrolment and payment), you generally have a 14-day right to cancel the contract starting from the day the contract is formed.

To cancel within the cooling-off period, notify us clearly — for example by email to the address below. You may use any clear statement; you do not have to use a specific form.

If you cancel within the cooling-off period, we will refund payments received within 14 days of receiving your cancellation notice, using the same payment method unless agreed otherwise.

If you ask us to begin providing the Programme during the 14-day cooling-off period (for example, by accessing My Academy, attending live sessions, or receiving substantial learning materials), you acknowledge that:

• You may lose your right to cancel once the service has been fully performed within the cooling-off period.
• If you cancel after partial delivery has begun at your request, we may deduct a reasonable amount for services provided up to the point of cancellation, in accordance with applicable law.
• We will obtain your express consent and acknowledgement of these consequences before early access is granted where required.

After the statutory cooling-off period, cancellation and refund rights depend on the stage of the Programme and the terms confirmed at enrolment.

If you wish to withdraw, you must notify us in writing as soon as possible. Refunds are not automatic and are assessed in accordance with this policy and your enrolment agreement.

General principles

• Deposits may be non-refundable where stated in your enrolment confirmation, except where cancellation falls within the cooling-off period or we cancel the Programme.
• If you withdraw before the cohort start date, we may refund fees paid minus any non-refundable deposit or reasonable administrative costs, as stated at enrolment.
• If you withdraw after the cohort has started, fees are generally non-refundable except where required by law or at our discretion in exceptional circumstances.
• No refund is due for failure to attend, failure to complete assignments, or dismissal for misconduct.

If we cancel a cohort or materially change a Programme before it begins, you will be offered a transfer to another cohort or a full refund of fees paid for the affected Programme.

If material changes occur after a Programme has started, we will work with affected learners on reasonable alternatives.

Transfer or deferral requests are considered on a case-by-case basis and subject to cohort availability. Administrative fees may apply where stated at enrolment.

Email admin@wellstechacademy.co.uk with your name, programme, cohort (if applicable), and reason for cancellation.

Include your enrolment reference or payment confirmation where available. We will confirm receipt and respond with the outcome and any refund calculation.

Approved refunds are processed within 14 days of confirming your cancellation, unless a longer period is permitted by your payment provider or bank.

We are not responsible for delays caused by third-party payment processors after we initiate the refund.

This policy does not affect your statutory rights as a consumer under UK law, including rights relating to services not performed with reasonable care and skill.

If you believe a service was not delivered as agreed, contact us to discuss resolution before pursuing external remedies.